How to Report Another User from a GameChat Room
Follow these steps to report a user who violates our Community Guidelines during GameChat.
Follow these steps to report a user who violates our Community Guidelines during GameChat.
Press the C button to open the C Menu.
Select the user you want to report.
Select Report.
You will be prompted to leave the chat. Select Leave Chat and Report.
Review information about the reporting process, then select OK.
Select the category you want to report the user for: Exposing personal info, violent content or threat, inappropriate/harmful content, hateful/bullying, advertising, sexually explicit, or other.
You will be prompted to review a recording of the 3 minutes leading up to when you left the chat.
If you do not want to watch the recording for any reason, you can submit your report without reviewing it. The three minute recording will be included with your report, but our review will be focused on the last 30 seconds before you left the chat. Press the X Button, then select OK to proceed and skip the next step below.
Select Next, then use the control stick to pick a 30 second section that includes the problem. Once you've picked the section, select OK.
If the recording does not include the specific content you wanted to report, you can still report the user without this data. Press the X Button, then select Report Without Audio/Video to proceed.
Enter a reason for the report, up to 400 characters long, then select Next.
Confirm the information about the report, then select Submit Report.
Once the report is finished submitting, select OK.
If you would like to block the user after the report is submitted, select Block. This will remove them from your Friend List, as well as prevent them from sending you Friend Requests and GameChat invites.
Press the C button to open the C Menu.
Select your user that was in the GameChat room with the user you would like to report.
Select Settings.
Select Report.
The parental controls PIN is required when selecting a user over the age of 16 if parental controls are set up on the console. This is to prevent a younger user from accidentally reporting users through another person's account.
If you have forgotten the parental controls PIN, review our information on how to check or reset it.
Select the chat that you want to report a user from.
Up to 100 chat rooms are stored in history, and you can report from chats up to 28 days old.
Recordings of the last 3 minutes of the most recent 3 chats on the console are available to submit with a report. These recordings are available only if the report is submitted within 24 hours.
From the chat info, select the user you want to report.
Select Report.
Review information about the reporting process, then select OK.
Select the category you want to report the user for: Exposing personal info, violent content or threat, inappropriate/harmful content, hateful/bullying, advertising, sexually explicit, or other.
You will be prompted to review a recording of the 3 minutes leading up to when you left the chat.
If you do not want to watch the recording for any reason, you can submit your report without reviewing it. The three minute recording will be included with your report, but our review will be focused on the last 30 seconds before you left the chat. Press the X Button, then select OK to proceed and skip the next step below.
Please also note that if you are reporting a situation from a chat that is older than 24 hours, or three or more chat sessions have taken place on this console since the one you want to report, the video data has been automatically deleted and you will not be able to include it to support your report.
Select Next, then use the control stick to pick a 30 second section that includes the problem. Once you've picked the section, select OK.
If the recording does not include the specific content you wanted to report, you can still report the user without this data. Press the X Button, then select Report Without Audio/Video to proceed.
If you are reporting a situation from a chat that is older than 24 hours, or three or more chat sessions have taken place on this console since the one you chose to report from, the video data has been automatically deleted.
You can still report the user without this data. Select Report Without Audio/Video to proceed.
If you have enabled your User-Verification Settings to require verification when viewing recorded chat data, you will be prompted to either sign in or enter your user-verification PIN.
If you have trouble signing in, please read Forgot Nintendo Account Sign-in Info.
Enter a reason for the report, up to 400 characters long, then select Next.
Confirm the information about the report, then select Submit Report.
Once the report is finished submitting, select OK.
If you would like to block the user after the report is submitted, select Block. This will remove them from your Friend List, as well as prevent them from sending you Friend Requests and GameChat invites.