Nintendo Support

Forgot Parental Controls PIN on Nintendo Switch 2

Follow these steps to locate or reset the Parental Controls PIN on Nintendo Switch 2.

In this article, you'll learn how to locate or reset the Parental Controls PIN on a Nintendo Switch 2 console.

Important:

If you need a Parental Controls master key for Nintendo Switch 2 and have a Nintendo Account linked to your console, you can request a master key on this self-service page.

Additional Information:

  • Parental Controls can be set on the Nintendo Switch 2 console or through the Nintendo Switch Parental Controls app for smart devices.

  • The person who initially sets the Parental Controls selects a 4-8 digit PIN. The PIN is required to adjust or change settings in the future.

  • If you enter the wrong PIN 6 times in a 30-minute period, you will be blocked from trying again for 30 minutes. (A countdown timer will appear on the screen.)

  • You may also find our information on removing the Parental Controls PIN helpful.

Complete These Steps:

Is Your Console Linked to the Nintendo Switch Parental Controls App on a Smart Device?
Do You Have Access to the Smart Device Linked to the Nintendo Switch 2 Console?

  • On your Nintendo Switch 2 console, select the red Parental Controls icon at the top of the HOME Menu.

  • When prompted to enter your Parental Controls PIN, enter an (incorrect) 4-digit number six times. The message "You have entered the incorrect PIN too many times" will appear on the screen.

  • Press the + Button or - Button (Help).

  • Scroll down to the "Forgot PIN" section and make note of the enquiry number on the screen. You will need it to reset your PIN.

    • Do not leave the screen where you see the enquiry number. If you exit and return, the enquiry number will change and the previous enquiry number can no longer be used.

  • If you have a Nintendo Account linked to your console, you can request a master key on this self-service page.

  • If you don't have a Nintendo Account linked to your console, please contact us for further assistance.

  • Select System Settings from the HOME Menu on the Nintendo Switch 2 console.

  • Highlight Parental Controls and check which options are displayed: