Forgot Nintendo Account Sign-in Info (Email Address, Password, Sign-in ID) (MT-30002)
You have forgotten the sign-in information (email address, password or Sign-In ID) associated with your Nintendo Account.
Important:
If you have registered a passkey with your Nintendo Account but are unable to sign in using it, please refer to Unable to sign in to Nintendo Account using a Passkey.
If you have enabled 2-step verification for your Nintendo Account but cannot access the code required to sign in, please refer to Issues with Nintendo Account 2-step verification code.
If you have changed your preferences to allow sign-in with your Sign-In ID only, you will not be able to use your email address to sign in. You will need to use your Sign-In ID to sign in to your Nintendo Account.
What to do
Have You Forgotten the Information for a Standard Nintendo Account or a Nintendo Account for a Child?
Make sure you are using the correct method to sign in.
Were you able to sign in?
If you were able to sign in, then you're all set!
After signing in, you can review your sign-in information through the Nintendo Account website:
Email address: On the User Information page, select
Change in the Email Address section. Your Nintendo Account email address will be displayed. Note that you do not have to proceed with updating the email address.
Sign-In ID: Your current Sign-In ID can be found by by selecting
Sign-In and Security Settings, then selecting Edit next to Change Sign-In ID. Your Sign-In ID will be displayed. Note that you do not have to proceed with updating the Sign-In ID.
Password: For security purposes, your password is never visible. If you wish to change your password, select Sign-In and Security Settings, then select Edit next to Change Password.
What sign-in information did you forget?
Your log in information can be verified and reset through your parent/guardian’s Nintendo Account.
What sign in information did you forget?