Nintendo Support

Forgot Nintendo Account Sign-in Info (Email Address, Password, Sign-in ID) (MT-30002)

You have forgotten the sign-in information (email address, password or Sign-In ID) associated with your Nintendo Account.

Important:

If you have registered a passkey with your Nintendo Account but are unable to sign in using it, please refer to Unable to sign in to Nintendo Account using a Passkey.
If you have enabled 2-step verification for your Nintendo Account but cannot access the code required to sign in, please refer to Issues with Nintendo Account 2-step verification code.
If you have changed your preferences to allow sign-in with your Sign-In ID only, you will not be able to use your email address to sign in. You will need to use your Sign-In ID to sign in to your Nintendo Account.

What to do

Have You Forgotten the Information for a Standard Nintendo Account or a Nintendo Account for a Child?

Make sure you are using the correct method to sign in.

Were you able to sign in?

If you were able to sign in, then you're all set!

After signing in, you can review your sign-in information through the Nintendo Account website:
- Email address: On the User Information page, select
  Change in the Email Address section. Your Nintendo Account email address will be displayed. Note that you do not have to proceed with updating the email address.
- Sign-In ID: Your current Sign-In ID can be found by by selecting
  Sign-In and Security Settings, then selecting Edit next to Change Sign-In ID. Your Sign-In ID will be displayed. Note that you do not have to proceed with updating the Sign-In ID.
- Password: For security purposes, your password is never visible. If you wish to change your password, select Sign-In and Security Settings, then select Edit next to Change Password.

What sign-in information did you forget?

You can view part of the email address associated with your Nintendo Account in User Settings on your Nintendo Switch console, and, if you know your Nintendo Account password, can review the complete email address:

On the Nintendo Switch HOME Menu, select your user icon.
Select User Settings.
- The first two characters of the email address associated with your Nintendo Account and the first letter of the domain name of the email address will appear after Nintendo Account.
If you know your password, select Check Account Information and enter your password when prompted to view the full email associated with your Nintendo Account.

Were you able to locate the Nintendo Account email address?

If this information resolved your issue, then you’re all set!

After signing in to your Nintendo Account, you can update your email address to something you will remember in the future.

If you do not remember your Nintendo Account email address and are unable to locate it using your Nintendo Switch console, please contact us for support.

If you have forgotten your Sign-In ID, try using your email address to sign in instead.

Important: If you have changed your preferences to allow sign in with your Sign-In ID only you will not be able to use your email address to sign in, and may receive a message stating that "The email address/Sign-In ID or password is incorrect."

Were you able to sign in using your email address?

If you do not remember the password associated with your Nintendo Account, and you created your account with:

Social Media Services (Google or Apple Account): Visit the social networking site that you used to sign in to your Nintendo Account, and use their Help area for directions to update your password.
No other services (Nintendo Account only): Click Forgot your password? on the sign-in page to reset your password.

Were you able to reset your password?

Your log in information can be verified and reset through your parent/guardian’s Nintendo Account.

What sign in information did you forget?

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Nintendo Support

Forgot Nintendo Account Sign-in Info (Email Address, Password, Sign-in ID) (MT-30002)

Important:

What to do

Nintendo Account

Yes

No

Email Address

Yes

No

Sign-In ID

Password

Nintendo Account for a child

About Nintendo

Support

Parents

Community

View All Games

Featured Games

View All News & Articles

Latest News & Articles

Upcoming Games – November 2026

Seriously scary horror games for Nintendo Switch 2 and Nintendo Switch

New Indie World Showcase features cosy and chaotic fun for Nintendo Switch 2 and Nintendo Switch

Nintendo Switch Online Magazine: October Edition

Visit Nintendo Store

Characters

Log in / Sign up

With a free account, you can

Nintendo Account

Yes

No

Email Address

Yes

No

Sign-In ID

Yes

No

Yes

No

Password

Yes

No, forgot password reset information

Date of Birth

Nickname

Yes

No, forgot date of birth

No, can't access email inbox to reset password

Nintendo Account for a child

Sign-in ID

Password

About Nintendo

Support

Parents

Community

Latest News & Articles

Upcoming Games – November 2026

Seriously scary horror games for Nintendo Switch 2 and Nintendo Switch

New Indie World Showcase features cosy and chaotic fun for Nintendo Switch 2 and Nintendo Switch

Nintendo Switch Online Magazine: October Edition

Yes

No

Yes

No

Yes

No, forgot password reset information

Date of Birth

Nickname

Yes

No, forgot date of birth

No, can't access email inbox to reset password

Sign-in ID