Nintendo Support

Nintendo Switch 2 Has No Power, a Blank Screen, or Won't Wake Up From Sleep Mode

Steps for when your Nintendo Switch 2 console won’t turn on, the screen stays black or off or the console stays stuck in sleep mode.

Before you start you will need:

  • Your Nintendo Switch 2 console

  • A Nintendo Switch 2 AC adapter (model NGN-01(AU)) or another compatible AC adapter and cable

    • If you want to use an alternative charging solution, please consult the Nintendo Switch 2 console's power requirements, which can be found on the packaging and in the Important Information booklet, and ensure that you select a compatible AC adapter approved for use in your country.

    • A Nintendo Switch AC adapter can be used to charge the Nintendo Switch 2 console directly, but cannot be used with the dock for charging or TV mode.

  • Access to a power socket

Remove your Nintendo Switch 2 console from the dock when completing the following troubleshooting steps.

What to do

  • Unplug the AC adapter from both the socket and the dock/console. Leave unplugged for 30 seconds to reset the AC adapter.

  • Hold down the POWER Button on the console for 20 seconds.

  • Release the POWER Button. This performs a forced shut-down on the console.

  • Plug the AC adapter back into the socket, then directly into the console.

    • For testing purposes, it's recommended that you plug the charger into a socket directly, rather than a power strip.

  • Press the POWER Button once. The console should turn back on.

If the console doesn't turn back on, follow the additional troubleshooting steps depending on whether you see a battery charge indicator on the screen.

If the battery charge on the console is nearly depleted when the AC adapter is first plugged in, the screen will remain off and a charging indicator will momentarily be displayed on the top-left corner of the console screen.

Battery charge indicator is displayed on a blank screen

  • Check that you're using the Nintendo Switch AC 2 adapter or another compatible AC adapter.

    • If you want to use an alternative charging solution, please consult the Nintendo Switch 2 console's power requirements, which can be found on the packaging and in the Important Information booklet, and ensure that you select a compatible AC adapter approved for use in your country.

  • Check the AC adapter for damage such as a frayed or split cord, loose connectors, kinks, etc. If damaged, the AC adapter will need to be replaced.

  • Charge the console for at least 15 to 30 minutes.

  • Press the POWER Button to turn it on.

  • Confirm that the console has the latest system update installed.

If the issue is not resolved using the troubleshooting steps above, the Nintendo Switch 2 console needs to be assessed.

  • Include the AC adapter for testing purposes.

No charging indicator on a blank screen

  • Test the AC adapter in the other USB Type-C® connector on the console. There is one on the top and one on the bottom of the console.

  • Unplug the AC adapter from your console.

  • Connect the AC adapter to another Nintendo product that uses USB-C, such as a Nintendo Switch 2 Pro Controller or the dock for your console.

  • Check to see if the other device charges (if testing on a dock, you may see the power light turn on for a moment when first plugging it in).

Does the AC adapter charge/power a different Nintendo device?

Additional information

  • Nintendo Switch 2 consoles do not have a power light.

  • When the Nintendo Switch 2 console is placed in the dock, the console screen will automatically shut off as the software application will be displayed on the TV screen.