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This information is applicable to Australia and New Zealand only. For support in other regions please visit support.nintendo.com.
If you purchase a Nintendo product and the product has a problem, you can return it to the store where you purchased it. In some instances, the store may forward the product to Nintendo Australia to assess and potentially repair the product on their behalf. Alternatively, you can choose to send your product to Nintendo Australia directly so that we can assess it for you, use the link below to start a repair or track an in progress one.
When sending a product to Nintendo Australia for assessment, please use suitable packaging with adequate packing materials around the product to protect it from damage.
If you require more information before sending in your product for repair, please see https://www.nintendo.com/au/support/warranty for more details first.
Important Note: There is an Appraisal Charge for products that you send to Nintendo Australia for assessment unless you are entitled to a free remedy under the Manufacturer’s Warranty or the Australian Consumer Law in Australia or the Consumer Guarantees Act in New Zealand. For more information about the Appraisal Charge, see https://www.nintendo.com/au/support/warranty.
