Issues Signing in to a Nintendo Account

If you cannot remember your Nintendo Account password or sign-in information or receive the message "The email address/Sign-In ID or password is incorrect", please refer to Forgot Nintendo Account Sign-in Info (Email Address, Password, Sign-in ID).

If you enabled the two-step verification feature for your Nintendo Account but are having difficulties signing in using it, please refer to Issues with Nintendo Account Two-Step Verification Code.

If you have registered a passkey to use when signing in to your Nintendo Account but are having difficulties signing in using it, please refer to Unable to sign in to Nintendo Account using a Passkey.

If you believe your Nintendo Account has been compromised or accessed by an unauthorised user, please refer to the Nintendo Account Recovery Process.